WACANG — Claire Xu

WACANG -

Electronic Office

Considering the limitations on the development of SMEs, I designed a service system to help municipal aluminum distributors. The buyer interface allows workers and customers to obtain the project information at the first time, while the seller interface can make the information more open and transparent.

Project Type: Service Design/ App Design

Duration: 12 Weeks (Sep 2020- Nov 2020)

My Role: UI/UX Design. User Research. System Design. Usability Testing

Location: China

OVERVIEW

Problem

Renovation is a tedious and complicated matter, and the same applies when it comes to installing windows.

Customers need to choose the right windows for their house after a thorough comparison. During the installation process, customers are unsure about the product and the quality of the installation resulting in the need to spend time and effort to supervise the work. Communication with workers and merchants is tedious and often delayed, and there are communication barriers between customers and workers.

WACANG does not have a standardized operation system and only relies on very rudimentary phone communication resulting in unclear information. The distribution of work among workers is not systematically managed, and materials are only cut according to workers' experience in the preparation process.

Solution

The online office system allowed customers to save time and effort by accessing the installation process via phones. Any dissatisfaction can be communicated with the merchant and workers in time to reduce material loss.

It also helped workers to communicate with customers and build trust between them. Thus eliminating the feeling of being overwhelmed at work. WACANG can visually display workers' work status online and assign work to them online to improve efficiency. Electronic order planning helps to cut materials to reduce waste and increase profitability.

**BACKGROUND**

Aluminum alloy windows are in the shape of frame and fan, including ordinary and bridge cut-off aluminum alloy doors and windows. The distinguishing features of them are **attractive looking, good sealing performance, and high intensity.**
Compared with steel doors and windows, the advantages of aluminum alloy make it **widely used** in various **civil and commercial buildings.** Meanwhile, as we have enjoyed the rapid economic growth, the advancement of urbanization, and the improvement of people’s living conditions, the application amount of aluminum alloy windows is also **soaring**.

COOPERATION COMPANY

Anqing sales agency of WACANG Aluminum Profile

"Constantly seek new development, create new opportunities and possibilities"

Core business: Aluminum sales and processing. The sales covers retail and wholesale business

Faced with expanding market and fierce competition, the company intended to improve its relatively backward business model by advocating office automation to ease the workload on employees and enhance customer experience.